Privacy Policy

Privacy Policy

Effective date: September 24, 2026

Ridge Rock Group Inc. (“Ridge Rock Group,” “we,” “us,” or “our”) operates a commercial landscaping, property maintenance, snow removal, and landscape construction business based in Ottawa, Ontario, Canada, including the website located at www.ridgerockgroup.ca (the “Site”). We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy explains what information we collect through the Site, how we use and disclose it, and the choices available to you. By using the Site, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of information:

• Information you provide directly — such as your name, phone number, email address, property address, and any details you share when you call our office, email us, or submit an inquiry, including a resume or job application through our Careers page.
• Information collected automatically — when you visit the Site, our analytics tools automatically collect certain data such as your IP address, browser and device type, operating system, pages viewed, time spent on the Site, referring website, and approximate geographic location (city/region level, derived from IP address).
• Cookies and similar technologies — small text files stored on your device that help the Site function and allow us to understand how visitors use the Site. See Section 3 below for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or information about our services
• Schedule, coordinate, and deliver property maintenance, construction, or snow removal services to clients
• Review job applications and contact candidates about employment opportunities
• Understand how visitors use the Site so we can improve its content, layout, and performance
• Comply with legal, insurance, and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Google Analytics & Cookies

The Site uses Google Analytics, a web analytics service provided by Google LLC (“Google”), to help us understand how visitors interact with the Site. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form, including the pages you visit, how long you spend on the Site, and how you arrived at the Site.

The information generated by the cookie is transmitted to and stored by Google on servers, which may include servers located outside of Canada. Google may use this data in accordance with its own privacy policy, available at policies.google.com/privacy.

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on. You can also control or delete cookies through your browser settings at any time; most browsers allow you to refuse cookies or alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of the Site.

The Site also loads fonts from Google Fonts (fonts.googleapis.com), which may receive your IP address when a page is requested.

4. Other Third-Party Service Providers

We work with a limited number of third-party service providers to operate our business and the Site, including web hosting providers and field service management software (such as Jobber) used to schedule and manage services for our clients. These providers only receive the information necessary to perform their function on our behalf and are expected to protect it accordingly.

5. Disclosure of Your Information

We may disclose your personal information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or insurance requirements, after which it is securely deleted or de-identified.

7. Security

We take reasonable administrative and technical measures to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw your consent to our collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions. To exercise these rights, contact us using the details in Section 11 below.

If you have a concern about how we handle your personal information that we are unable to resolve, you may contact the Office of the Privacy Commissioner of Canada.

9. Children’s Privacy

The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

10. Links to Other Websites

The Site contains links to third-party websites, including our Google Business Profile, Instagram, Facebook, and LinkedIn pages. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective date” at the top of this page will indicate when it was last revised.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 613-730-1600
• Email: [email protected]
• Mail: Ridge Rock Group Inc., 1751 8th Line Rd, Ottawa, ON K0A 2P0